Refund policy

REFUND POLICY FOR CANDLES & CARDS

We do not exchange or refund items if you have changed your mind.

Should a product be faulty or a description misleading or inaccurate, we will gladly refund the item, less any discounts or promotions applied to the original order. The customer is responsible for return shipping to The Quirky Cakery and any reshipping fees associated with any additional items being posted back out. Please notify us by email within 14 days and we will reply with details of how you can return the goods to us. Although we aim to fulfil an order quickly, please allow a four-day turnaround during peak times.
Items will be exchanged or a credit note issued, providing purchases are in the same condition as when they first arrived with you, including any packaging.
The customer is responsible for all costs incurred to return parcels to The Quirky Cakery and must take all reasonable care to ensure items are returned to us safely and not damaged in transit.
The Quirky Cakery recommends a trackable mode of delivery as we will not be responsible for any parcels that are lost or misplaced in transit. An additional postage charge will apply to return the exchanged item to the customer. We do not refund for change of mind. 

 

CANCELLATION POLICY FOR CUSTOM CELEBRATION & WEDDING CAKES

Any and all cancellations will result in the loss of your non-refundable deposit. All cancellations or changes must be in writing. If you cancel your booking within five days of the pick up or delivery date, your full booking amount will be forfeited.

We do understand that things happen; if you need to move your order date, you will need to notify us in writing, and the new date is subject to availability. 

We want you to be 100% happy with your order! However, refunds that are requested due to dissatisfaction of design, colour shade or general decoration will not be honoured. If you are unsatisfied with the flavour quality of your cake and request a refund, this will be assessed at the discretion of our staff. In these circumstances, the cake must be returned. We are strictly unable to refund for a cake or product that has been consumed.